Microsoft Dynamics CRM Service

Customers expect enhanced and personalized services across various domains of communication including social, mobile and web.

With solutions provided by Unified for Microsoft Dynamics CRM Services, one can avail the best as it gives the customers with suitable personalized services and entitles the agents to provide customer service impressively.

Microsoft Dynamics CRM Service

Service capabilities of Microsoft Dynamics CRM sales enable you to attain the following:

  • Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities.
  • Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.
  • Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.
  • Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.
  • Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility.

 

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