Service Management Solutions

Change, Configuration and Release Management

With Change and Configuration Management (CCM), your business is able to set priorities, see the impact and control the entire change management process. UNIFIED unifies and simplifies every aspect of change management for hardware and software across mainframe, client and distributed systems. UNIFIED’s solution helps you to implement ITIL®, CMMI and Six-Sigma best practices as you build standardized, repeatable processes. As a result, you are able to support increasing business demands while continuously improving IT services.

IT Asset Management

IT Asset Management is designed to supply instant knowledge of what IT assets are deployed. It includes fully featured asset tracking capabilities to effectively address your business and IT requirements for compliance and optimization through automated discovery, hardware and software inventory, configuration management, software usage, software license management and reporting capabilities.

IT Client Management

A single, unified solution, IT Client Manager provides fully automated features that help you streamline the processes of:

Configuring and migrating machines
Maintaining and tracking hardware and software inventory
Managing updates and patches
Providing security and support for remote systems and devices.

Service Desk Management

Optimize the effectiveness and responsiveness of your Support organization with Service Desk Manager, which helps automate knowledge management, interactive online support, and self-service and advanced root cause analysis. Service Desk Manager is the most versatile and comprehensive IT support solution available to help unify and simplify IT Service Management.

Service Level and Catalog Management

Service Level Management (SLM) is a unified solution that simplifies the process of negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business. An IT service catalog allows you to define and publish service offerings in business terms, with appropriate quality attributes. This solution can measure, manage and report on the overall IT service performance while at the same time provide operational transparency to demonstrate the business value that IT services deliver every day.